Questions and Answers

How can I know what the properties or characteristics are for my splinting kits?

Detailed information will be provided soon.

What is the shelf life of the splints I purchased?

Detailed information will be provided soon.

What are some helpful hints for working with all Cassit Splints?

Please find the “Instruction” PDF under the “Training and Instruction” tab and follow the detailed instruction.

Have you more questions, please don’t hesitate to send us one in the open question box to your right.

How to order?

Order by Mail or Online. On Online orders, sign in first (with the username and password that was given to you by your local contact person). This helps us process your order efficiently.

Payment Methods

Detailed information will be provided soon.

Returns Procedure

Detailed information will be provided soon.

Shipping

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Damaged Goods

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Terms

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Pricing

This information will be provided shortly.

Sales Tax & Exemptions

This information will be provided shortly.

Limited Product Warranty

This information will be provided shortly.

Product Information

This information will be provided shortly.

Special Services

This information will be provided shortly.

New Account Registration & Linking

If you are a healthcare professional you need to be registered to an online account by your local contact person. 

If you encounter a problem, please feel free to contact us and we’ll get back to you soon.

Registration Problems

Most problems will be indicated by an “error message” during the registration process.  If an irresolvable error prevents registration, please contact  Customer Service.

Your Account Details

New Cassit Orthopedics customers will be assigned an account details upon order receipt.  If you’re an existing customer, and do not know your account details, it can be found on an invoice or you may contact Customer Service.

Change Password

Your may change your password and security question at any time. Change Password.

User IDs

User IDs cannot be changed.  If you have forgotten your ID, please contact Site Support.

Login Problems

Passwords are case sensitive – check your keyboard for caps lock. The Forgot Password function can reset your password if necessary.  If you continue to experience problems, please contact Site Support.

Order Confirmations

Upon submitting an order via the internet, an order confirmation will automatically email to the registered address on file.  You are also given the opportunity at checkout to provide additional email addresses you’d like to receive confirmation.  If you do not receive an order confirmation on screen or by email, please contact Customer Service.

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